Question 1

What is your typical turnaround time?

Accepted Answer

Most orders are written and posted within 48 hours. Rush service is available for next-day postage. Larger orders (100+ letters) may require additional time, which we'll confirm when you place your order.

Question 2

Do you offer bulk pricing?

Accepted Answer

Yes. Orders of 25+ letters receive automatic volume discounts: 25-49 letters at $7.60 each (5% off), 50-99 at $7.20 each (10% off), and 100+ at $6.80 each (15% off). Monthly subscription plans are also available from $150/month. See our pricing page for full details.

Question 3

How does the handwriting work?

Accepted Answer

We use a pen plotter with a real fountain pen and ink — the same way you'd write by hand, just guided by a machine. The result has genuine ink impression you can feel on the back of the page. It's not a printed font.

Question 4

How long can my letter be?

Accepted Answer

Letters can be up to 3 pages. The first page is included in the base price, and each additional page is $2.00 per letter. You'll see a live page counter as you write your message.

Question 5

Can you handle neighbourhood marketing campaigns?

Accepted Answer

Yes. Upload a spreadsheet of names and addresses, write your message (or use merge fields for personalisation), and we'll handwrite and post every letter. We regularly handle campaigns of 50-200+ letters.

Question 6

What do agents typically use this for?

Accepted Answer

The most popular use cases are prospecting letters to homeowners before a campaign, thank-you notes to vendors after a sale, and anniversary letters (e.g. 'It's been a year since you purchased...'). You provide the message — we handle the rest.

Question 7

How do you handle campaign compliance requirements?

Accepted Answer

We ensure all materials include required disclaimers and comply with campaign finance regulations. You'll need to provide the authorisation statement (name, organisation, physical address) as required by the Commonwealth Electoral Act, and we include it on each letter.

Question 8

How do you maintain consistency across multiple orders?

Accepted Answer

Every letter is written using the same pen plotter and handwriting style, so your recipients get a consistent look across the entire batch. The ink, paper, and writing style are identical from the first letter to the last.

Question 9

What about confidentiality?

Accepted Answer

We maintain strict confidentiality protocols and can sign NDAs for sensitive communications. Recipient data is stored securely and only used to fulfil your order.

Question 10

What types of paper and materials do you use?

Accepted Answer

Standard orders use premium 125gsm paper with a prepaid DL envelope. Custom stationery options (coloured ink, wax seals, specialty paper) are available as an add-on.

Question 11

Can I see a sample before ordering?

Accepted Answer

Yes — request a free sample letter and we'll handwrite and post one to you, so you can see and feel the quality before placing an order.

Question 12

How far in advance should I order wedding stationery?

Accepted Answer

We recommend ordering 6-8 weeks before your desired mail date for invitations, and 4 weeks for day-of stationery items.

Question 13

Can you match my wedding colours?

Accepted Answer

Yes, we offer a wide range of ink colours and can match specific shades to coordinate with your wedding palette.

Question 14

Do you offer holiday card services?

Accepted Answer

Yes, we can handle your complete holiday card list — just upload your recipients and message, and we'll handwrite and post each one.

Question 15

Can you help with special announcements?

Accepted Answer

Yes, we handle all types of announcements including births, graduations, engagements, and other milestone celebrations.

Frequently Asked Questions

General Business

Real Estate

Political

Corporate

Personal Services

Weddings

Special Occasions

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