Frequently Asked Questions
Find answers to common questions about our services. Can't find what you're looking for? Contact us.
Business Services
General Questions
What is your typical turnaround time?
Standard orders are completed within 3-5 business days. Rush services are available for time-sensitive communications. Larger orders may require additional time, which we'll discuss during consultation.
Do you offer bulk pricing?
Yes, we offer special pricing for bulk orders. The discount varies based on quantity and complexity. Contact us for a custom quote for your project.
Can you match specific handwriting styles?
Yes, we can analyse and match existing handwriting styles or create a custom style that aligns with your brand identity.
Real Estate
Can you handle neighbourhood marketing campaigns?
Yes, we specialise in large-scale neighbourhood mailings, including property listings, market updates, and community announcements.
Do you provide mailing list management?
Yes, we can help manage and maintain your contact lists, ensuring accurate addressing and timely delivery.
Political Campaigns
How do you handle campaign compliance requirements?
We ensure all materials include required disclaimers and comply with campaign finance regulations. We'll work with your team to meet specific requirements.
Corporate
How do you maintain consistency across multiple orders?
We maintain perfect consistency through our specialised robotic writing systems.
What about confidentiality?
We maintain strict confidentiality protocols and can sign NDAs for sensitive communications. All recipient data is deleted after the order is completed.
Personal Services
General Questions
What types of paper and materials do you use?
We offer a premium selection of papers, cards, and envelopes. You can also provide your own materials if preferred.
Can I see samples before ordering?
Yes, we can provide physical samples of our handwriting styles and paper options. Contact us to request a sample pack.
Wedding Services
How far in advance should I order wedding stationery?
We recommend ordering 6-8 weeks before your desired mail date for invitations, and 4 weeks for day-of stationery items.
Can you match my wedding colours?
Yes, we offer a wide range of ink colours and can match specific shades to coordinate with your wedding palette.
Special Occasions
Do you offer holiday card services?
Yes, we can manage your complete holiday mailing list. AI-assisted message composition is coming soon to make your holiday greetings even more special.
Can you help with special announcements?
Yes, we handle all types of announcements including births, graduations, engagements, and other milestone celebrations.
Still Have Questions?
Our team is here to help. Contact us for personalised assistance with your handwritten letter needs.